Refund policy

What is your return policy?

Returns are accepted within 14 days of delivery. We can only accept returns for unworn items, returned with tags attached, and in the original packaging. Refunds will be processed within 48 hours of receiving the items; however, it may take 5-7 days to reflect in your account, depending on your bank's processing times. International returns are subject to a 30 AED charge.

EXCHANGES:

We do not accept exchanges. To switch items, please return the products following the process above and place a new order.

QUESTIONS?

Frequently Asked Questions

How do I return my order?

To process a return, please email us at orders@sunflowershop.co.

Does returning cost anything?

Returns are for 20 Aed in Dubai.  All returns shall be within 14 days of receiving your order.

When will I receive my refund?

Refunds are issued within 48 hours of approval after inspecting the returned items. Card refunds may take 5-7 working days.

Can I return multiple orders at the same time?

Yes, you can return multiple orders in one shipment, provided it is within the 14-day return policy.

How do I return an item purchased internationally?

To process a return, please email us at orders@sunflowershop.co.

  • Pack the items and include the generated shipping label within the parcel.
  • Coordinate with your local DHL to ship the items back to us.

How can I track my order?

You can track your order using the Airway Bill number sent to you via email.

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