FAQ
Products
HOW DO I CARE FOR MY SUNFLOWER GARMENT?
Gentle wash at 30 degrees, no tumble dry .Dry cleaning instructions are specific to each garment.
TO WHAT EXTENT IS SUNFLOWER SUSTAINABLE?
Sunflower prioritizes sustainability through an eco-friendly manufacturing process that significantly reduces energy use. We emphasize handmade pieces and leverage local manpower, while supporting community livelihoods. We are aware of the ongoing challenges in sustainability and actively seek to improve our practices wherever possible. Together, we strive for a more sustainable future in fashion.
Order
HOW DO I MAKE AN ORDER?
- To place an order, visit our collection page.
- Once you find the item you like, select the size, color, and quantity, then add it to your bag.
- Continue shopping to add more items to your basket.
- When you're ready, click on the top right corner of the page to view your shopping bag.
- Check out as a guest or sign in to create an account.
- Enter your contact details and click to complete your order.
CAN I MAKE AN ORDER WITHOUT CREATING AN ACCOUNT?
Yes, you can place an order without creating an account. However, creating an account makes order management easier, allowing you to save items to your wishlist and streamline the checkout process.
HOW DO I USE MY VOUCHER?
You can use any gift voucher by entering the voucher code in the gift box at the checkout page.
CAN I MODIFY AN ORDER AFTER IT HAS BEEN PLACED?
If you need to modify your order after it's been placed, please contact our customer service center.
WHAT IF MY ITEM IS DAMAGED OR MISSING?
Please contact our customer service directly and inform our team within 2 days of receiving your order at orders@sunflowershop.co.
Delivery
WHAT IF MY ITEM IS DAMAGED OR MISSING?
Please contact our customer service for assistance.
HOW MUCH IS THE DELIVERY?
Delivery charges may vary based on location and order size. Check during checkout for specific rates.
HOW CAN I CHANGE MY DELIVERY ADDRESS?
You can change your delivery address during the checkout process. If your order is already placed, please contact customer service.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Delivery times vary based on your location and the shipping method selected. You will be informed of estimated delivery times during checkout.
Payments
WHAT ARE THE ACCEPTED PAYMENT METHODS AT SUNFLOWER?
PAYING WITH APPLE PAY
You can use Apple Pay at checkout for a fast and secure payment option.
CASH ON DELIVERY
You can opt for Cash on delivery for local orders only in Dubai.
HOW DO I USE MY PROMO OR DISCOUNT CODE?
You can enter any promo or discount code at checkout, and your discount will be automatically applied.